Salon Policies
Deposits
To ensure we can continue to offer a high level of service to all of our clients, we require a deposit to secure all appointments.
Your appointment time is reserved exclusively for you. When an appointment is cancelled late or not attended, it is very difficult for us to fill that time at short notice, and this directly affects our therapists and the running of the salon.
Deposits allow us to:
- Protect our therapists’ time
- Manage our diary fairly for all clients
- Maintain availability for those who genuinely wish to attend
Deposits are deducted from your final bill on the day of your appointment.
If you need to cancel or reschedule, we kindly ask that you do so within our cancellation window so your deposit can be transferred to a future booking.
Thank you for helping us run our salon smoothly and fairly for both our clients and our team.
Nail Repairs & Guarantees
We take great pride in the quality of our work and only use professional products and trained technicians.
We are happy to offer complimentary repairs if:
- A nail chips, lifts or peels due to a product or application issue
- The issue occurs within 5 days of your appointment
In this case, we kindly ask that you contact us as soon as possible so we can arrange a repair.
Please note repairs are not covered if damage is caused by:
- Impact, catching or trauma to the nail
- Daily activities such as gym use, cleaning, typing, childcare, or manual work
- Picking, peeling or biting
- Lack of aftercare or use of harsh chemicals
Gel manicures are a cosmetic finish and are not designed to provide strength or reinforcement. For clients who need added durability, we strongly recommend BIAB.
Refunds are not offered for general wear and tear or lifestyle-related damage.
Lashes & Brows – Results & Retention
Lash and brow treatments are influenced by individual hair growth cycles, skin type, aftercare and lifestyle.
We guarantee the quality of our application, however we cannot guarantee how each client’s lashes, brows or skin will respond or how long results will last.
Retention and longevity can be affected by:
- Natural lash or hair growth cycles
- Oil-based skincare or makeup
- Heat, steam, sweating or swimming
- Sleeping position and rubbing
- Aftercare followed at home
If you experience excessive shedding or an issue that you believe is related to application, please contact us within 48 hours so we can assess and advise. Where appropriate, we will arrange a complimentary adjustment.
As results vary from person to person, refunds are not offered for natural shedding, reduced retention, or changes caused by lifestyle, skin type or aftercare.
Skin Treatments & Hair Removal – Reactions & Sensitivity
All skin is unique and can react differently to treatments, even when the correct products and techniques are used.
Treatments such as facials, waxing, tinting, henna and other skin services may cause temporary reactions including:
- Redness
- Sensitivity
- Warmth
- Slight swelling
- Tingling
These are normal and usually settle within 24–48 hours.
We carry out thorough consultations and patch tests where required to minimise risk, however we cannot guarantee that reactions will not occur.
Clients are responsible for:
- Declaring medical conditions, medications and skin sensitivities
- Following pre- and post-treatment advice
We do not offer refunds for reactions that are a normal part of the body’s response to treatment.
If you have any concerns after your appointment, please contact us and we will be happy to advise and support you.
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The Lounge by Eclat Beautique
90 Sidcup High Street, Sidcup, DA14 6DS
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